At Conceive to Cradle Nutrition, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website or access our services.

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Who We Are

Conceive to Cradle Nutrition is a private dietetic practice providing evidence-based nutrition services, including fertility, pregnancy, postpartum and paediatric nutrition consultations via telehealth and in-person appointments.

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If you have any questions about this Privacy Policy, please contact:

Ciara D'Aprile APD
Conceive to Cradle Nutrition
Email: conceivetocradle@gmail.com
Phone: 0434 399 590

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What Personal Information We Collect

We may collect personal information including:

• Name

• Date of birth

• Contact details (phone number, email address, postal address)

• Emergency contact details

• Medicare and health fund information (where applicable)

• Referral information

• Medical history

• Health information relevant to your nutrition care

• Lifestyle and dietary information

• Payment information

• Information you provide through online enquiry forms

• Website usage information (such as cookies and analytics)

Health information is considered sensitive information under Australian privacy law and will only be collected with your consent or where required by law.

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How We Collect Information

We collect information when you:

• Book an appointment

• Complete intake forms

• Contact us by phone, email or our website

• Attend consultations

• Subscribe to newsletters

• Participate in surveys

• Interact with our website

We may also receive information from:

• Your GP

• Medical specialists

• Allied health professionals

• Hospitals

• Pathology providers

• Other healthcare providers involved in your care

where you have consented to this information being shared.

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Why We Collect Your Information

We collect your information to:

• Provide personalised nutrition care

• Manage appointments

• Maintain accurate health records

• Communicate with you regarding your care

• Process payments

• Liaise with your healthcare team (with your consent)

• Meet legal and professional obligations

• Improve our services

• Send practice updates or newsletters if you have opted in

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Sharing Your Information

We will only disclose your personal information where necessary.

This may include:

• Your GP

• Specialists

• Allied health practitioners

• Hospitals

• Medicare

• Private health insurers

• Secure practice management software providers

• Payment processors

• Legal or regulatory authorities where required by law

We will not sell or rent your personal information to third parties.

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Website Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic.

You can disable cookies through your web browser settings; however, some website features may not function correctly.

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Online Bookings

If you book appointments through our website or a third-party booking platform, your personal information will be collected and stored securely by those providers in accordance with their own privacy policies.

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Telehealth

Telehealth consultations are conducted using secure platforms designed to protect your privacy.

While every reasonable effort is made to maintain confidentiality, no online communication can be guaranteed to be completely secure.

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Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored:

• Electronically in secure practice management software

• In encrypted cloud-based systems

• In secure physical records where applicable

Access is limited to authorised personnel only.

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Accessing and Correcting Your Information

You may request access to the personal information we hold about you.

If you believe any information is inaccurate or incomplete, you may request that it be corrected.

Requests can be made by contacting us using the details below.

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Marketing Communications

If you subscribe to our newsletter or marketing emails, you may unsubscribe at any time using the unsubscribe link or by contacting us directly.

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Third-Party Websites

Our website may contain links to other websites.

We are not responsible for the privacy practices of those websites.

We encourage you to review their privacy policies before providing personal information.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

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Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or how your personal information is handled, please contact:

Ciara D'Aprile APD
Conceive to Cradle Nutrition

📧 Email: conceivetocradle@gmail.com
📞 Phone: 0434 399 590

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC), which regulates privacy matters in Australia.